Replacement ID card

Need to replace your CitizenCard? A replacement application can be made to replace a lost or damaged CitizenCard, renew an expired card or update information on your ID card if your details or appearance have changed.

Applying for a replacement card is fast and easy as your details have already been verified when you applied originally.

CitizenCard, a UK ID card, for applicants aged over 18

CitizenCard, a UK ID card, for applicants aged 16 and 17

CitizenCard, a UK ID card, for applicants aged under 16

Yoti CitizenCard, a UK ID card, for applicants aged over 18

Yoti CitizenCard, a UK ID card, for applicants aged 16 and 17

Yoti CitizenCard, a UK ID card, for applicants aged under 16

// ID for all ages

Types of replacement

If we issued you with a CitizenCard it remains our legal property. You have the right, as the lawful cardholder, to use the ID card for the purpose of proving age and identity in the UK. You must at all times keep the card safe and minimise the possibility of it being lost, stolen or damaged. If your card is mislaid you should endeavour to find it.

CitizenCards are available in 3 age categories: '18+' for adults, '16-17' for young people over 16 and 'Under 16' for children. We offer two replacement types for all age categories - in addition to the CitizenCard ID we also offer the Yoti CitizenCard, which can be used to create your identity on the free Yoti app. This means you'll have a physical ID card and the ability to create ID on your mobile.

A standard replacement application costs £14 and takes 21 days (card posted by Royal Mail 2nd class). An urgent replacement application costs £29 and takes 1-2 working days (subject to verification; card posted by Royal Mail Tracked 24 - next day delivery).

// Apply Online

Get your Replacement ID card

You can replace your card if:

you lost your CitizenCard
your CitizenCard is damaged
you wish to obtain a higher age band ID card, because you turned 16 or 18
your appearance has changed
your UK photo ID has expired (all CitizenCards printed from 7th January 2021 onwards expire 3 years after issuing)
your name has legally changed (a Marriage Certificate, Court Order or Change of Name Deed will be required)
you would like to get a Yoti CitizenCard

Important!

You can only replace your CitizenCard if your ID card has been issued after October 2009. Try to recall when your CitizenCard was issued or contact us for this information.

If you wish to apply for a higher age band before you actually reach the age, e.g. if you are 17 but wish to apply for an 18+ UK ID card, you must select the required age band when you apply online or email This email address is being protected from spambots. You need JavaScript enabled to view it. after you make a payment stating that you wish to receive a card in the next age band together with your name and address. The card in this case will be issued only on the date or after your actual birthday.

If your card was issued before October 2009 then a replacement card cannot be issued and you have to submit a fresh application.

Get your Replacement ID card

Important Points For Online Applicants

If you need your card right away, make an Urgent application using our paperless online application system.
Make sure you follow our photo requirements when you upload your photo.
If you don't have a valid Passport (UK or International), Photo Driving Licence (UK or European) or European National ID Card,
you need a referee - a professional person validating original document(s) or confirming your details from official records.
If applicable, check whether your referee completed the Digital Referee Declaration Form to submit their work details to us.
If applicable, make sure that your referee can be contacted by phone and email during office hours at their place of work.