Apply for a Replacement ID

Need to replace your CitizenCard? Our cards are available in 3 age categories: '18+' for adults, '16-17' for young people over 16 and 'Under 16' for children.

We offer two replacement types for all age categories - in addition to the CitizenCard ID we also offer the Yoti CitizenCard, which can be used to create your identity on the free Yoti app.

// Read before applying

Replacement Guidelines

You can replace your card if:

you lost your CitizenCard
your CitizenCard is damaged
you wish to obtain a higher age band ID card, because you turned 16 or 18
your appearance has changed
your UK photo ID has expired (all CitizenCards printed from 7th January 2021 onwards expire 3 years after issuing)
your name has legally changed (a Marriage Certificate, Court Order or Change of Name Deed will be required)
you would like to get a Yoti CitizenCard

Important!

You can only replace your CitizenCard if your ID card has been issued after October 2009. Try to recall when your CitizenCard was issued or contact us for this information.

If you wish to apply for a higher age band before you actually reach the age, e.g. if you are 17 but wish to apply for an 18+ UK ID card, you must select the required age band when you apply online or email This email address is being protected from spambots. You need JavaScript enabled to view it. after you make a payment stating that you wish to receive a card in the next age band together with your name and address. The card in this case will be issued only on the date or after your actual birthday.

If your card was issued before October 2009 then a replacement card cannot be issued and you have to submit a fresh application. Note all required information must be received by 12pm for the application process to start the same day.

// Ready to apply?

Get your Replacement card

Card Replacement

Standard Application £14

processing takes up to 21 days
card posted by Royal Mail 2nd class

Urgent Application £29

processing takes 1-2 working days
card posted by Royal Mail Tracked 24 (next day delivery)

Start a Replacement application

Never had a CitizenCard?

Go Back

1. Start your online application by using "Start a Replacement application" button.
2. "Create Your Account" online (complete a registration form and activate your account) or "Log in" to your CitizenCard online account if you already have one.
3. Go to "Apply Online", use "Apply for a replacement card" button, complete the Replacement application and make a payment.
4. Upload your new photo (optional) and, if needed, any documents required.
5. Submit your application for processing.
6. We post your photo ID card to you after the application is verified and your identity checked.